ORDER CONFIRMATIONS + TRACKING

YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR ORDER
HAS BEEN SUBMITTED INTO OUR SYSTEM. YOU WILL RECEIVE ANOTHER
EMAIL CONFIRMATION UPON DISPATCH OF GOODS WITH THE TRACKING
NUMBER. ALL ORDERS ARE TRACKABLE ONLINE USING THE TRACKING
NUMBER SENT TO YOUR EMAIL UPON CONFIRMED DISPATCH.
PLEASE NOTE THAT CANCELLATIONS ARE NOT ALLOWED.

 

PAYMENTS

WE ACCEPT PAYMENT BY CREDIT CARDS AND PAYPAL. ALL PAYMENTS ARE
MADE IN USD.

 

SHIPPING

KINDLY NOTE THAT DELIVERY DELAY MIGHT OCCUR DURING FESTIVE HOLIDAYS AS
WELL AS DELIVERY TO RURAL ADDRESSES.

 

TAX AND CUSTOMS

PLEASE BE NOTE THAT ALL ORDERS ARE SHIPPING ON A DDU (DELIVERY
DUTY UNPAID) BASES, THERE IS A PROBABILITY OF BEING CHARGED A
CUSTOM FEE UPON ARRIVAL OF GOODS IN THE DESTINATION COUNTY BY
YOUR LOCAL CUSTOM AUTHORITY. PRODUCT PRICES ARE DISPLAYED
EXCLUSIVE OF ALL TAXES AND DUTIES, DURING THE CHECK OUT PAYMENT.
WE ARE UNABLE TO CALCULATE THE EXACT CHARGES YOUR ORDER MIGHT
OCCUR AS THESE CHARGES ARE IMPOSED DIRECTLY BY THE DESTINATION
COUNTRY UPON CHECK OUT.

 

PACKING

ORDERS PLACED AFTER 11:00AM (GMT +9) ON MONDAYS-FRIDAYS WILL
TYPICALLY BE PROCESSED THE NEXT BUSINESS DAY. ORDERS PLACED ON
SATURDAYS, SUNDAYS AND HOLIDAYS WILL BE PROCESS ON THE NEXT
AVAILABLE BUSINESS DAY.

 

RETURNS

AMETSUBI RESERVES THE RIGHT TO ACCEPT RETURNS ONLY IF GOODS ARE
CONSIDERED AS MANUFACTURING DEFECTS, OTHERWISE, SALES ARE FINAL.
SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS.
GOODS MUST BE RETURNED IN THE CONDITION THEY WERE SENT IN; INTACT,
UNUSED, UNWORN AND HAVE ALL TAGS ATTACHED.
RETURN METHOD BY MAIL.
PLEASE CONTACT US THROUGH THE CONTACT FORM WITH SUBJECT TITLE
“RETURN REQUEST”. WE WILL BE IN CONTACT WITH YOU WITHIN 48HOURS
EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.

 

REFUNDS

PLEASE GIVE US 14 DAYS STARTING FROM THE DAY OF RECEIPT OF
RETURNED GOODS TO PROCESS THE PAYMENT RETURNS. AN EMAIL
CONFIRMATION WILL BE SENT TO NOTIFY YOU WHEN THE PAYMENT RETURN
HAS BEEN PROCESSED. CUSTOM CHARGES PAID BY YOU UPON ARRIVAL OF
GOODS WILL NOT BE INCLUDED IN THE REFUND.

 

EXCHANGES

ALL PURCHASES MADE THROUGH OUR ONLINE STORE ARE FINAL AND
CHANGES ARE NOT ALLOWED UNLESS GOODS SENT HAVE A
MANUFACTURING DEFECT.
ALL PURCHASES AT RETAIL STORES, DEPARTMENT STORES OR OTHER
LOCATIONS SELLING AMETSUBI MERCHANDISE MAY NOT BE RETURNED TO
AMETSUBI.COM AND ARE SUBJECTED TO THE RETURN AND EXCHANGE
POLICIES OF WHERE THE POINT OF SALE WAS MADE.

 

IMPORTANT NOTICE

FOR ALL OTHER ENQUIRES NOT MENTIONED ABOVE, PLEASE CONTACT US
THROUGH THE CONTACT FORM. WE WILL BE IN CONTACT WITH YOU WITHIN
48HOURS EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.